Last updated: August 25, 2026
We accept returns of both defective and non-defective merchandise, and exchanges are available. A request must be submitted within 30 days after delivery.
Condition and reasons
Only new items qualify. The item must remain unused and in its original condition with original packaging, tags, and included accessories. Non-defective requests may be made for a change of mind, personal preference, or an incorrect selection. We also assist with damaged, defective, incorrect, incomplete, or materially misdescribed goods.
How to request a return
Send the order number, checkout email, and an explanation. For damage, defects, wrong items, or missing parts, also provide photos or video of the product and packaging. Do not mail anything back without authorization. Approved returns are completed by mail. A free return label is included in the package, and no restocking fee is charged.
Exchanges and refunds
Exchanges depend on available inventory. Once a refund is approved, we process it to the original payment method within 10 days. A bank or card issuer may need additional time to post the credit.
Contact
Email: wesleioliveira1577@gmail.com
Mailing address: 1490 Canal St, New Orleans, LA, 70112, United States
Phone: (504) 680-5533